Working with Whatever Whenever

Frequently Asked Questions

What are your rates?

Our rates start from:

• Executive/Secretarial Virtual Assistance – from £25 per hour
• Event Management – from £35 per hour
• DTP Design – from £25 per hour
• Website Design – contact us for information

The above rates apply to work carried out virtually between the hours of 8.30am and 5.30pm. Requests for work carried out in the evening, at weekends or ‘on-site’ will be charged at higher rates. Working ‘on-site’ will incur a charge for the time taken to travel, at the relevant rate. Monthly Retainer packages are available at a discounted rate. Payment is required one month in advance.

Full Terms and Conditions are available on request. For specialist services or a more detailed quote, please contact us to discuss your requirements.

Do you work outside of normal office hours?

Yes. We do ask for as much notice as possible, especially if a project requires weekend working.

Do you work ‘on site’?

Yes, if agreed in advance.

Do I have to sign a Contract?

Yes. A Contract is sent in the form of a Letter of Engagement which sets out the Client’s specific requirements, costings and full Terms and Conditions. Work will commence once the signed Letter of Engagement has been received by Whatever Whenever, thereby protecting the interests of both parties.

When can I contact you?

We can be contacted by telephone and/or email between 9.00am and 5.30pm Monday to Friday (excluding Bank Holidays).

How do I send work to you?

Instructions for work to be carried out can be given by telephone, backed up by e-mail or post where possible. The work is then completed and returned to you according to your instructions, and for final signoff when necessary.

Will you collect and deliver work?

Yes, where it is practical to do so, we can collect and deliver work. Travel costs, mileage and time taken will be charged to you at the relevant rates.

What happens when you go on holiday or are ill?

We will notify you when unavailable or on holiday, and will provide the necessary back-up support if it is required.

Do you keep copies of the work?

If you instruct us to do so, we will keep copies of completed work. We will not keep copies unless specifically asked to do so in writing, except in the normal course of completing the work. At the conclusion of the Contract, and by prior agreement, all information, including written notes, photographs, or memoranda shall be returned to the Client by Royal Mail Registered Post or will be shredded as per your instructions.